How to Make a Complaint

Our commitment

We aim to get things right first time, but if we ever fall short, we want to hear about it so we can put things right.

How to complain

1. Email us at keith@markpropertygroup.co.uk, call or WhatsApp us on 07825 812999, or use the contact form below.
2. Tell us your name and contact details, what happened, and the outcome you're looking for.
3. We'll ask for anything else we need to look into your complaint fully.

What happens next

1. We'll acknowledge your complaint within 5 working days.
2. We'll investigate what happened and keep you updated on our progress.
3. In line with industry best practice, we aim to send you a final response within 8 weeks of receiving your complaint.

If you remain unhappy

As Raise Commercial Ltd is not authorised or regulated by the Financial Conduct Authority, complaints about our unregulated commercial and investment finance services do not fall within the jurisdiction of the Financial Ombudsman Service. If you remain unhappy after our final response, you're free to seek independent legal advice.

If your complaint relates specifically to how we've handled your personal data, you can also raise it directly with the Information Commissioner's Office (ICO) at ico.org.uk.